Payment Methods FAQ-

The online store is in Test Mode until we have enough feedback from customers to feel confident about accepting unattended transactions. It still works as far as sending us your order information (what you ordered, where to ship it, contact info, shipping info, and payment info). The only thing it doesn't do is charge your credit card or bank account (until we have done enough testing on the fraud control settings to get out of Test Mode and go live). If you already clicked the submit button in your shopping cart, you don't have to do anything else except make your payment.

Payments can be made either by using any of the methods below that qualify (US customers have more options than international customers). Please select the payment method that best suits your needs, budget, and time requirement. For financing options, see the bottom sections of this document.

Payment Methods now accepted-

• Cashiers check
• Money order
• Wire transfer
• Direct deposit
• SECURE eCheck (Fax or scan your check)
• Credit Card (US customers pay online through Western Union)
• Debit Card (US customers pay online through Western Union)
• Western Union (US customers pay online, use credit or debit card)

Convenience and Economy- Online check from your business or personal account (free, takes up to 25 days inside the US)
Speed and Economy- Direct deposit to our account at any Bank of America branch (free, and instantaneous)
Speed- Bank wire transfer, $35 (posts to our account within 24 hours)
Speed- credit card, 3.5% (within 24 hours)
Next fastest- FedEx and a Postal Money Order, $15
Value- Priority mail and a Postal Money Order, $5.35
Economy- 1st Class mail and a Postal Money Order, $1.87

How to complete your order

The Cyborgasmatrix Surrogate Sexual Partner is custom made to each buyer's specifications. It is not available in stores. To calculate prices, you may use the on-line shopping cart, select the features and options you desire, and you will see the total immediately. If you need help with your selections, call us at 866-8CYBORG or see the Contact page for email and FAX info. Here's the process.

1. Select the product(s) you want to order in our Online Store
2. International Customers, only: Calculate shipping for each item (each product's detail page). Write these numbers down, total these shipping costs, and add the total amount to your shopping cart by selecting the correct combination of International Shipping Upcharge items from the International Shipping page.
3. Verify the items in your shopping cart.
4. Complete the checkout page by entering your contact, shipping, and payment information and click Submit.
5. Follow the link at the bottom of the checkout page to the Payment Options page.
6. Select the payment method you prefer and follow the instructions for that method.

SECURE eChecks

63.1 million of Internet-using households pay at least one bill online in an average month directly from their bank account. It's exactly the same as the way you pay a utility bill by phone. This is an unsigned "demand draft" we deposit based on the information you give us. People feel comfortable with this common payment method, so we decided to include E-checks as a payment method. There is no dollar limit, but the check must be from your bank account (in your name). We ship your order once your check clears, which can take 2 weeks.

How is it legal for my company to draft funds from my customer's account?
Check demand drafts, or "drafting" funds from a second party's checking account, have been a method of payment for several years, most frequently used by collection agencies.  Telephone checks (pre-authorized paper bank drafts) are completely legal. The primary requirement is that the customer must give you verbal or written pre-authorization, such as faxing you their check. Once you've received pre-authorization, you do not need a signature on the paper-draft; similar to how don't need a signature on a mail, telephone or web based credit card sale.
Paper drafts are explicitly established as a legal method for payment as provided in:

• Uniform Commercial Code, Title 1, Section 1-201 [39] and Title 3, Sections 3-104, 3-403, 2-403
• Code of Federal Regulations, Title 12 Chapter II, Part 210 Regulation J,
• Federal Reserve Bank, Part 2, Sections 4a-201 to 4a-212

The Federal Trade Commission in late 1995 proposed rules that became law in January 1996 (Regulation 16CFR Part 310) that requires businesses who take checks over the phone to have a "verification" procedure in place. This could include receiving written authorization by mail or fax, recording the "authorization" phone call with customers permission, and/or sending out written notice to customer prior to depositing paper draft. This notice only needs to be in the mail prior to making deposit.

If you decide to use this payment method, follow these steps:

1. Print and sign the required authorization form.
2. Write a check as if you were going to mail it.
3. Attach your check to the form
4. Fax it back to us, or scan it and email it if that is more convenient.

If you want faster shipping, select any of the other payment methods.

Online Check Payment

It is a convenient way to make payments, and it costs nothing more than the $10/month your bank may already be charging you for online bill paying service. Payments made using this vehicle usually take 5 business days to reach our Corporate headquarters, and another 5 days to reach our Production Facility, but it does save you a trip to the bank. Your order will be processed once your check clears. Please note that when we refer to an online check, it is specifically through your company or personal banking account and NOT from an internet check writing service. Checks from internet check writing services will be returned to you as they are not qualified as a payment method due to the high risk of fraud.

Money Order, Cashiers Check, or International Money Order

Payments made using this vehicle usually take 5 business days to reach our Corporate headquarters by 1st class mail, and another 5 days to reach our Production Facility. If you prefer, payments can be expedited via FedEx or Express Mail. FedEx orders are received and logged at the Production Facility within 3 days. Priority mail ($4) takes 5 days, and snail mail can take 10-12 days. Another tip is that Postal Money Orders cost only $1.50, compared to the $7 your bank will charge you for a cashiers check.

International orders must use either the International Money Order or wire transfer payment methods. International Money Orders have the advantage of converting the currency to US$ in the same transaction. The wire transfer method is preferable to most overseas customers, since expediting mail is not always cost-effective, and unexpredited mail (such as postal airmail) can take 21 days to reach the Production Facility.

Please mail your payment to our address at:

Mimicon Corporation
3638 North Rancho Drive, Suite 6
Las Vegas, NV 89130

Wire Transfer

If you prefer same-day placement in our Order Fulfillment Queue, you may wire transfer your payment directly from your bank to ours. International wire transfers can take anywhere from 1 day (Japan) to 10 days (France) depending on the banking system of the country of origin, but usually within 1 to 3 business days, and most often by the next business day.

Here are a few wire transfer FAQs:

What is a wire transfer?
A wire transfer is an electronic payment service for transferring funds by wire (for example, through the Federal Reserve Wire Network or the Clearing House Interbank Payments System).

How do I make a wire transfer?
The first time you send a wire, you need to visit a banking center and present proper identification. After that wire transfers can be done right over the phone.

How do I send an international wire?
The first time you send a wire, you will need to visit a banking center and present proper identification. After that wire transfers can be done right over the phone.

What does it cost to send a domestic wire?
Your cost is $30 (inside the US). We are charged $10, and we bear that expense. International wire transfers cost $45 (we bear the cost of the additional $15 the bank charges us).

A growing percentage of our customers have used this payment method, and it is reliable. Our first customers to use this were from outside the U.S., but it has become quite a popular vehicle for payment from savvy domestic customers, probably because it has the advantage of getting the order placed the day the transfer is made (the order form can be emailed separately).

To make your payment using this method, click this link to Request our bank account info.

If you would like to save yourself a trip to your bank and make a wire transfer online (using your bank account or credit card), then there is a solution through Custom House. They specialize in international exchange, and their wire transfer rates are very competitive. Here's an FAQ from an email they sent us when we inquired about their service.

Direct Deposit

There are now 2 ways to make a direct deposit. The old way is to go to any branch of Bank of America, and the other is right from your computer (if you have the ability to write online checks and pay bills online.

Method 1 (go to any Bank of America branch)-
An even better method than the wire transfer, conceived by one of our customers and proven reliable by all who have used it since, is directly depositing a cash payment or cashiers check into our account at Bank of America, which has the dual advantages of 1) being free and 2) getting the order placed the same day the funds are deposited. We can verify the payment online in less than a minute and create a time-stamped order form with your name, the details of which are filled in once we receive your order information by email or mail. Note: This is not the same as the direct deposit method you would use for automatically depositing your paycheck directly into your bank account each payday. Rather, it is just like depositing funds in your bank account, except that you are depositing the funds into our corporate account. Keep the deposit slip for your records (we don't need it, since we can verify the transaction online as soon as you make it). If you use the direct deposit method, do not use a personal check. It will only result in a hold on the check (imposed by the bank), and a hold on your order (during which other orders are placed in front of yours). This payment method is not available for international orders.

Method 2 (online bill payment)-
The new method is for you to inform us (by phone or by email) that you want to pay online from your bank account. We will need to know your name, address, phone number, email, and the total amount of your order (from our Online Store). We will email you an invoice, and you can make your one-time direct deposit payment straight from your bank account to ours.

The Next Step: To make your payment using this method, click this link to Request our bank account info.

Credit Card



Secure, convenient, and discrete, credit cards are a qualified payment method. They are a great convenience, and they do a good job of offering consumer protection and convenience. At this time there is no charge for paying by credit card. However, after our Online Store is out of Test Mode, there will be a convenience fee for paying by credit card.

Large orders: There is a dollar limit for credit card transactions we must observe in order to be in compliance with our credit card processing company. Accordingly, if your order total (including shipping) is more than that, we split your payment in two. We mention it in case you see 2 smaller transactions on your card instead of one big one.

To make your payment using this method, simply call us Toll-free at 866-8CYBORG (866-829-2674) to process your credit card payment immediately. Important: the checkout process in our Online Store does NOT charge your credit card at this time. Instead of waiting for us to get out of Test Mode, we can process your order online today by Virtual Terminal (which is how we process all phone orders, anyway). We will process your order while you are on the phone in 60 seconds and you're done. We have all your order information already once you click the submit button in your shopping cart's checkout page (where you entered your billing address, etc). We recommend calling rather than emailing, since email is not 100% secure for sending sensitive credit card information (this is true of all email to any company).

Promotional Offer- Free with all credit card orders: In recognition of the slight inconvenience of having to call us to complete your payment by credit card, we will include a free 3D Stereo Recording (a $40 value). This offer will be discontinued once our Online Store is out of Test Mode.

If you want to use your credit card for a Payment Plan or one of our Bundles, we must send you a sales agreement to sign.

Western Union

Restriction: Western Union payments are not accepted. We have to lose a needed workman while he goes to pick up the payment at the closest Western Union office. In addition, the location makes it difficult to collect the funds as they are made out to a corporation rather than an individual.

Financing now available

Consumer Lending
About Us

Many people have asked us to finance a high-ticket purchase. Now, through American General Financial Services, we have an installment financing solution to offer people that will enable them to receive and begin using their doll right away. We chose American General as a consumer financing solution because they:

• lend to individuals with A, B, C, and sometimes D credit ratings.
• end to non-homeowners
• are located in almost every state
• don't require collateral (except with recent bankruptcies or some D credit loans)
• accept people with a bankruptcy (over a year old, with re-established credit- meaning that the BK is not pending)

They don't use your FICO score, as most lenders do, but instead, they look at your:

• debt to income ratio (they want to see a ratio below 60% to 70% and that you have at least $800-$1000 net income after bills)
• length of time at your current job ("tumbleweeds" that hop from job to job are higher risks)
• length of time at your current apartment or house (at least 6 months, 2 years is better)
• character (are you serious about paying them back)
• assets (it isn't a requirement, but owning a car free and clear is an asset that helps establish your creditworthiness. Home equity helps, as well.)
• 5 years trade history is desirable, but it's not a deal killer if you have only 2 years. Call us first for any tips we might have accumulated that might help you.
  
  Incidentally, our current deep discounts on our Bundles will MORE than offset any interest that most people will end up paying for financing (and immediate gratification). Email us for an application or apply online, if you want to finance your purchase while it is still offered at today's discount price.

Payment Plans

For those who want to take advantage of a current deep discount but can't afford a single, lump-sum payment, we now offer a "lay-away" Payment Plan.

• The Payment Plan allows you to make regular monthly payments, as little as $100 per month.
• There is no fee for the Payment Plan
• We send you the Mimicon Gift Card (pictured above), for the amount of your payment each month.
• Transaction details are encoded on the magnetic strip on the back. Fraud Protection means your credit cannot be lost (even if you lose the card).
• You can lock in a current deep discount price and pay for it over time.
• The sooner you reach your target, the sooner we ship your order (in the case of the bundles, we ship the Torso Front as soon as your payments have reached $1000. The rest of your order ships once you have paid the full amount).
• Plans are transferable (some people are planning to sell their order at a profit once we are charging full retail for the Full Torso)
• You can also change your mind about what you are ordering at any time simply by paying the new amount.
• Customers who make regular payments each month (at or above the agreed upon monthly payment) can expect a 1% discount.
• Otherwise, paying whenever you can, whatever you want to pay, is still acceptable.

Gift Cards may be used for any product, and they never expire. Gift Cards may also be used in any of our Payment Plans (in order to lock in the current price of a special offer or discount when you can't make a single, lump sum payment). Cards are the standard 3-3/8" X 2-1/8" and have a magnetic stripe on the back for encoding the customer name, the dollar amount of the card, and the card's purchase date. Gift Cards have fraud prevention features, such as a hologram and encrypted key. Lost cards may be cancelled by contacting us.

If you wish, Mimicon Gift Cards are tranferrable simply by notifying us in writing of the contact information of your designee. We will ask that you return the cards so that we can deactivate them, or reissue them to a new customer (there is a magnetic stripe on the back on which we encode the amount of the card and the customer). You must notify us of lost or stolen cards so that we can deactivate them for you. Mimicon Gift Cards can be utilized in any of our Payment Plans. The spirit of this feature is to accommodate customers who want to take advantage of a current special offer or discount but don't have enough to make a lump sum payment. They are intended to enable you, our customer, to buy one of our products when you have enough credit built up. You are free to buy any product at any time, once you have enough credit in your plan. We will not incur the time, expense, and effort of finding a new customer to step into your position, but you are free to do so at any time. You are also free to transferl your discounted or special offer product to someone else (for any price you chose).

In order to start using this payment method, email us and we will reply with a simple agreement form that specifies what you are ordering (which is important if you are buying a discounted item) and how much you can pay each month.

For those who want immediate gratification, but with the same monthly payments, see our financing solution.

All of our shipments are insured through UPS or the US Postal Service.

Shipping

In the case of the Torso Front or Full Torso, each order is shipped in a rugged yet inconspicuous 1'X2'X4' 200 Lb.-test double-layer shipping carton with a tamperproof tape seal to ensure security and privacy. Cartons are padded internally, and dolls are wrapped in a soft, Vellux shipping blanket and secured to a plywood base. Voids are filled with popcorn. Orders are shipped by standard ground freight. Deliveries cannot be made to a Post Office box (except in the case of Mimicon Gift Cards). You will be notified in advance of the tracking number and precise date and estimated time of arrival.

Orders within the 48 contiguous states are based on a flat fee and shipped via gound service. International shipping costs vary by country. You may use the shipping calculator (at the bottom of this page) or contact us with your shipping address for a firm quote.

Order policies

Privacy and Confidentiality: Be assured that all orders are handled with the greatest discretion to protect your privacy. This is a responsibility we take very seriously. We will never share, rent, sell or otherwise disclose your personal information to anyone. In order to guarantee your privacy, please advise us on your order form how you wish to be contacted (by email, phone, mail, or FAX). Please refer to the full text of our Privacy Policy.

Order Confirmation: An order is considered confirmed once we receive your order form and payment. This establishes your place in the order fulfillment queue (in the case that the item is not in stock). Items in inventory ship within 24 hours (weekends excluded).

Payment: We accept payment by cashiers check, money order, wire transfer, direct deposit, credit card, and SECURE eCheck. Credit card transactions available to US customers online, and they are made through the secure payment gateway.

Taxes and Duties: California residents, only, are subject to a 8.25% sales tax, which must be included in your order. International orders are usually subject to import duties which vary from country to country. We do not collect this amount, so it should not be included with your order. You would pay any applicable import tax directly at the time of accepting delivery of the shipment.

Sales terms and refund policy: For health reasons, all cast item sales are final. No credits or refunds are allowed in order to protect our guarantee that each customer recieves a new product, in pristine, condition. Mimicon Gift Cards are tranferrable (at no additional cost).

Order Fulfillment: Items in inventory ship within 24 hours (weekends excluded). Due to the custom fabrication process required to make each doll according to your specifications and our meticulous quality standards, please allow 8 weeks (plus shipping time) for delivery. Shipping time is usually 2 days to a week, depending on your shipping address and country. We send you a tracking number when we ship. You must sign for your shipment at the time of delivery.

Please contact us directly for current product availability and shipping times. Torso Fronts are usually available immediately or very shortly (this was not always the case in the past). Pre-release sales for products are offered at a discount because of the wait time (it is impossible to reliably anticipate technical challenges when designing something that has never been made before, but we have a 100% success rate for solving these challenges over the last 15 years). In these cases, we often "bundle" a currently available product for Testers and pre-release product customers to make this waiting period easier and to ensure their goodwill.

International Orders: Due to variation in customs regulations, we must accept international orders on a case-by-case basis. Additional shipping charges will apply. We charge you what our carrier (UPS or US Postal Service) charges us. Some countries do not allow the importation of adult products. Countries with known restrictions include: Saudi Arabia, Iran, Bahrain, Egypt, UAE, Kuwait, Malaysia, Indonesia, Singapore, Kenya, India, Cuba, and China . We strongly advise you to ask your country's customs department of any ban or restriction on adult product imports. Some countries ban adult DVDs, but allow other tangible products. We cannot monitor changing laws in each customer's country. That is your responsability (and it is easier for you to do than it is for us). We will not accept retruns of shipped items, as they are are considered used once they leave our physical posession, whether or not the seal on the carton is broken.

Having said that, we have never had a customer have any difficulty accepting delivery of one of our products. We simply make your "due diligence" a requirement in order to keep it that way and avoid an unfortunate surprise that we can't correct.

Customer Service: If you require assistance, our discrete and friendly staff will be happy to assist you in placing your order or answering any questions. Please contact us by phone (866-8CYBORG), toll-free, or by email at help@cyborgasmatrix.com.

Currency Conversion

Source: discount-currency-exchange.com

Please feel free to contact us if you have questions.

With warm regards,
Kyle

Kyle Bronson, VP Operations
Mimicon Corporation
3638 North Rancho Drive, Suite 6
Las Vegas, NV 89130
Toll-free: 866-8CYBORG (866-829-2674)
FAX: 866-6CYBORG (866-629-2674)
Website: www.cyborgasmatrix.com